In this position you will be the first point of contact for the customers assigned to you. You take care of his daily inquiries and inform your team leader in case of problems or major requests. You are responsible for all aspects of our customer relationship: inbound, outbound, complaint handling, stock management, documentation, transport, billing, etc
General Responsibilities:
Handle all incoming customer enquiries and keep the customer informed.
Process all incoming and outgoing shipments in WMS.
Communication with warehouse to ensure smooth processing of customer’s shipment.
Organise all required documentation.
Billing of all accounts.
Duty to escalate important issues to customer logistics team leader.
Monitoring and creation of all reporting for assigned customers.
Detailed Responsibilities:
Receive pre-alerts, documents from the customer for inbound shipments and inform the Floor Incharge in a timely manner, thereby enabling the effective allocation of warehouse space.
Receive confirmed manual put away sheets from the FIC, highlight damages and discrepancies to the customer in a timely manner, with supporting pictures where necessary.
Generate pick sheets for outbound shipments, ensure that the correct items are picked and packed as per customer requirements and category of goods and that the pick list is verified by the Floor Incharge.
Adhere to all inspections, certifications, legalizations and special processes for shipments destined for select locations and inspect outbound shipments for necessary stickers / labels.
Prepare the invoices where necessary/packing lists, receive all documents and arrange for duties payable to enable the timely preparation of export bills by customs clearance department while adhering to company policies and procedures.
Prepare and send necessary documents to the nominated forwarding agency in a timely manner. (If goods are not exported, arrange appropriate logistics for the delivery of goods to customers after the preparation of appropriate release documents).
Provide the customer with all the details regarding the dispatch of goods, estimated date of arrival, etc once the shipment has been picked from the warehouse. Prepare the job file and check for all relevant documents, chargeable services and costs before forwarding the same to the Supervisor for final verification.
Ensure timely closure and submission of job files to Finance for Billing.
Continuously liaise with operations, customer services and W&D as the case may be in order to regularly update the customer on the status of shipments and for the timely receipt of PODs.
Prepare necessary reports on stock/cycle counts, inbound & outbound status reports, stock movement, ageing report and any other reports as required by the Supervisor or customer. Participate in regular stock checking and location checks in order to reduce stock errors and improve warehouse efficiencies.
Keep record of customs Exit/bill submission and reclaim of security deposit.
Qualifications & Characteristics:
3 years experience in working in a Logistics industry.
High school diploma (Bachelor’s degree preferred).
Experience in WMS systems and MS Office.
Self-managed, result driven & outgoing personality.
Good communicator, both towards internal departments as towards customers.
Not afraid to escalate in case of problems or important issues.
Can distinguish important issues from minor.
Diplomatic, influencing & trustworthy.
Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
Energetic, proactive and quick learner.
Able to detect improvements in both own environment as in surrounding processes.
Job Type: Full-time
Salary: AED8,500.00 to AED9,000.00 /month
Experience: Logistics: 3 years /Customer Service: 3 years
Education: High school or equivalent
Location: Dubai
⏬ How to apply? ⏬
