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Operation Manager
Al Ahli Driving Center – Dubai
◙ Analyze current procedures and activities to identify and present opportunities for improvement of the workshop and submit to General Manager.
◙ Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment.
◙ Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that team members understand their respective duties and status report to GM.
◙ Maintain good relationships with customers.
◙ Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
◙ Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
◙ Conduct annual Performance Appraisal for Workshop Personnel and approval from GM – Auto Services.
◙ Provide advice and technical assistance to team members.
◙ Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
◙ Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness and report to GM.
◙ Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
◙ Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
◙ Plan and adjust the workloads of department personnel to match their skills and abilities. Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions.
◙ Follow up closely during implementation.
◙ If required arrange for delivery of vehicles to customers.
◙ Overall monthly performance report to be submitted to GM – Al Ahli Auto Services
Job Type: Full-time
If you are a distinguished, talented and self-motivated person and would like to join our unique team, send your CV to: Career@alahlidubai.ae
