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Location: Ajman, AE
Company: Al Futtaim Private Company LLC
We are currently looking to recruit an experienced Service Advisor to join our team within Al Futtaim Lexus. The role will be based in Ajman and will report into the Service Manager.
It is the responsibility of the Service Advisor to ensure the condition of the vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests; to ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out;to qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty; to ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations alongside achieving monthly financial targets set for Labour Hours, Parts and other sales. Client retention is a priority for this role and therefore building and maintaining relationships is essential.
• Minimum Qualifications and Knowledge
• Diploma or Degree in: Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
Minimum Experience: 3 to 5 years of experience in automotive industry or similar role
• Must have broad based knowledge to service as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries, Etc
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